Frequently Asked Questions

Choose your size and colour on the product page and select Add to Bag. When you are ready, open your bag and continue to checkout. You can check out as a guest or sign in to save your details and follow your orders from your account.

Orders are prepared quickly, but we can usually make changes within one hour of purchase. Contact Client Services with your order number and we will do everything we can to help.

You will see an order confirmation immediately after checkout and receive an email with your order number. A second email follows when your parcel ships, with tracking details.

Every order arrives in our signature ivory box with tissue. Select gift wrapping at checkout to add a ribbon and a handwritten card — prices are removed from the parcel.

We ship to more than forty countries. Prices, duties and taxes are shown in your local currency once you choose your region at the bottom of any page.

Standard express shipping is complimentary on every order. Next-day delivery is available in New York, Los Angeles and London for an additional charge.

Orders placed before 1pm ET on a business day ship the same day. Delivery takes one to three business days in the United States and two to five business days internationally.

Unworn items with their original tags may be returned within 30 days of delivery for a full refund. Returns are complimentary; a prepaid label is included in every parcel.

Yes. Request an exchange from your account or contact Client Services, and we will reserve your new size as soon as the return is on its way.

Earrings, made-to-measure pieces and items purchased during private sales are final sale. This is noted clearly on the product page.

Each product page includes fit notes and a Size Guide. Our tailoring follows US numeric sizing; knitwear and jersey use XS to XL. Client Services is always happy to advise.

Our ready-to-wear is made in Italy and Portugal, our denim in Japan and Italy, and our leather goods by family-run workshops in the Veneto and Tuscany.

Store bags stuffed and in their dust bags, away from direct sunlight. Leather garments should be hung on padded hangers and cleaned only by a leather specialist.

We offer complimentary repairs on leather goods for the first year and paid repairs thereafter. Bring your piece to any boutique or contact Client Services to arrange a collection.

No — guest checkout is always available. An account lets you track orders, save addresses and request returns in a few clicks.

We accept all major credit cards, Apple Pay and bank transfer. For orders above a certain value, a client advisor may contact you to confirm payment by secure link.

Yes. Payment details are processed by a certified payment provider and are never stored on our servers. Read our Privacy Policy for more detail.