Client services
Answers to the questions we are asked most often. Can't find yours? Our advisors answer every message within one business day.
Frequently asked questions
- AccountYour account keeps your orders, your wishlist and your addresses in one place.
- ShippingDelivery is free on every order, in every country we ship to.
- OrdersEverything about placing, changing and following an order.
- PaymentsWe accept the following payment methods, and payments are encrypted end to end.
- Returns & exchangesYou have 30 days from delivery to return an item, free of charge.
- Size guideOur pieces are cut generously. If you are between two sizes, we suggest the smaller one for tailoring and knitwear.
- Care guideHow to keep leather, raffia, knitwear and silk looking right for years.
Legal information
- Legal noticeInformation about the publisher of this website.
- Terms of saleThese terms apply to every order placed on this website.
- Privacy policyWe collect as little as we need, and never sell your data.
- Terms of useThe rules for using this website.
- AccessibilityWe want everyone to be able to browse and buy on this site.