Orders
Everything about placing, changing and following an order.
Placing an order
Is my size available?+
Sizes that are sold out are shown crossed out on the product page. Choose Notify me in the boutique closest to you through the appointment page and an advisor will look for it.
Can I add a message?+
Yes. At checkout, choose Gift wrapping and write a message of up to 200 characters. Prices are never printed on the receipt in the parcel.
After ordering
Can I change or cancel my order?+
Within one hour of ordering, write to us through the contact form with your order number. After that, the parcel is being prepared and you can return it for free once received.
I received a damaged item+
We are sorry. Register a return with the reason Damaged and attach a photo in the comment; we refund or replace it as soon as it arrives.
Still have a question?
Write to our client advisors